How can I reach you?
You can contact us directly through our website’s contact form. (CLICK HERE)
Will I get notification of the information I submitted to personalize my order?
Absolutely! You will receive an e-mail noting the information you provided to personalize your order.
Can I request a custom design?
Absolutely! Many of the items for purchase on the website that can be personalized/customized will be noted in the item description. After you complete your purchase, you will automatically be directed to complete an online form to provide information to personalize your order if desired. Be sure to check spelling and the information you provide as the item will be printed EXACTLY as submitted. Customized/personalized items are non refundable. (Note: if you don’t want to personalize the order, you don’t have to complete the form.)
Do you offer bulk, corporate or team discounts?
Yes, we offer discounts for bulk and team orders. Please contact us for details. (CLICK HERE)
How long does it take for my items to ship?
PLEASE REFER TO THE SHIPPING TIME ESTIMATES IN THE DESCRIPTION OF THE ITEM YOU ORDERED. Typically orders take 7-10 business days to ship depending on the item you ordered. This time does not include the day you order, weekends, holidays, or actual transit times. If your order was placed on the weekend, the shipping time estimate days DO NOT start until the next closest business day.
Where are your products made?
All our items are handcrafted in-house at Jade Circle Creations, located in 0Arkansas.
What is your turn around time?
Turnaround time varies based on the product and order size, but we aim to complete most orders quickly. Specific timelines are detailed on individual product pages.
What is my order arrives damaged or defective?
Please contact us immediately and we will begin the appropriate process to "make it right" for you. (CLICK HERE)
What is your turn the return policy?
Due to the custom nature of our products, we do not accept returns or exchanges. However, we will ensure you're satisfied with your order. Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.